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Refund Policy

Last Updated: February 4, 2026

REFUND & CANCELLATION POLICY

Michele Rx

Last Updated: February 4, 2026

Michele Rx is committed to transparency and fairness regarding fees and services. This Refund & Cancellation Policy explains when refunds may be available and the conditions under which they are considered.

1. CONSULTATION FEES

Telehealth consultations involve time and professional resources from licensed healthcare providers.

Completed Consultations

Once a consultation has been completed or reviewed by a provider, consultation fees are non-refundable, except where required by law.

Cancellations Before Review

  • Cancellations made at least 24 hours before a scheduled consultation and before provider review may be eligible for:
    • a full refund or
    • rescheduling at no additional charge.

Dissatisfaction Concerns

If you are dissatisfied with your consultation experience, please contact us at
📧 Michele@michelerx.com within 48 hours of the consultation.

We will review the matter and may, at our discretion, offer a refund, partial refund, or account credit where appropriate.

2. PRESCRIPTIONS & MEDICATIONS

Prescription Approval

If a licensed healthcare provider determines that you are not medically eligible for treatment and no prescription is issued, any consultation fee paid for that visit may be eligible for a full refund.

Dispensed Medications

Due to federal and state regulations:

  • Prescription medications cannot be returned or refunded once dispensed, except in limited circumstances.
  • This includes situations where you change your mind or decide not to proceed after approval.

Incorrect or Damaged Medications

If you receive medication that is:

  • damaged,
  • incorrect,
  • expired, or
  • materially defective,

please contact us immediately at Michele@michelerx.com. We will coordinate with the dispensing pharmacy to investigate and resolve the issue, which may include replacement or refund where permitted by law.

3. SUBSCRIPTIONS & MEMBERSHIPS (IF APPLICABLE)

If Michele Rx offers subscription or membership services:

  • Subscriptions may be cancelled at any time before the next billing cycle.
  • Cancellation stops future billing, but does not retroactively refund prior charges.

First-Time Subscription Cancellations

If you cancel within the first 30 days and:

  • no provider review has occurred, and
  • no medications or services have been delivered,

you may be eligible for a full refund.

After Services Begin

Once provider time has been used, services have been rendered, or medications have been dispensed, refunds are not available, except where required by law.

4. TECHNICAL ISSUES

If services are unavailable due to a verified technical issue on our end that prevents you from completing a consultation or accessing paid services:

  • we will investigate the issue promptly, and
  • may offer a refund, credit, or rescheduled appointment at no additional charge.

Please notify us as soon as possible at Michele@michelerx.com if you experience technical difficulties.

5. NO GUARANTEES OR OUTCOME-BASED REFUNDS

Michele Rx does not guarantee medical outcomes or specific results. Individual responses to treatment vary, and medical decisions are made by licensed providers using independent clinical judgment.

Refunds are not provided based on:

  • dissatisfaction with clinical outcomes,
  • perceived lack of effectiveness,
  • personal expectations of results.

6. REQUESTING A REFUND

To request a refund, please contact us at:
📧 Michele@michelerx.com

Include:

  • your full name,
  • email address used at checkout,
  • date of service or transaction,
  • reason for your request.

Refund requests are reviewed on a case-by-case basis. We aim to respond within 5–7 business days. Approved refunds are issued to the original payment method within 10–14 business days, depending on your payment provider.

7. NON-REFUNDABLE ITEMS

The following are generally non-refundable:

  • completed consultations or provider reviews,
  • dispensed prescription medications (except as noted above),
  • shipping and handling fees,
  • services that have been fully utilized,
  • administrative or platform fees once services begin.

8. CONTACT INFORMATION

Michele Rx
3225 Manor Ridge Dr
Raleigh, NC 27603
📧 Michele@michelerx.com

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